ISO 9001 has been adopted by over 1 million organizations across the world and is used by businesses like yours to continually monitor, manage and improve the quality of their products and services.
The ISO 9001 Standard is a powerful business improvement tool, providing the framework and guidance you need to help you consistently meet your customer’s expectations and regulatory requirements.
What is ISO 9001?
ISO 9001 is the International Standard for Quality Management Systems, first published in 1987 by the International Organisation for Standardisation (ISO), it is one of the most commonly used management tools across the world.
ISO 9001 is designed to help organizations ensure that they meet the needs of customers and other stakeholders, by having a framework in place that helps ensure consistent quality in the provision of goods and/or services.
This standard uses a process approach and is based on 7 quality management principles, which include having a strong customer focus, the involvement of top management, and a drive for continual improvement.
ISO 9001 Benefits
What are the benefits of certification?
The ISO 9001:2015 Quality Management System specifies what your organization needs to do:
- To provide products and services that consistently meet customers’ needs
- To enhance customer satisfaction through a process of continual improvement
- To ensure it conforms with all applicable statutory and regulatory requirements
Becoming certified to ISO 9001:2015 can provide many benefits, both for your organization and your customers.
Benefits of ISO 9001 for your organization:
- Increased efficiency – Implement processes and procedures which are based on a quality focus.
- Increased revenue – win more contracts and tenders, whilst streamlining your processes and identifying opportunities for cost savings.
- Greater employee morale – by ensuring that all employees are working to one agenda you can reduce errors and increase productivity.
- International recognition – recognized in approximately 188 countries, ISO 9001 can help you to access international trade.
- Factual approach to decision making – ensure the business decisions you make are beneficial long term by basing them on facts.
- Better supplier relationships – business has credibility through the reputation of ISO 9001, providing suppliers with greater confidence in what you do.
- Improved record keeping – as with any management system, ISO 9001 ensures you document your processes from start to finish. Helping you to handle customer complaints and improve process efficiency.
- Improved customer satisfaction – ensure you have a feedback system in place which will help you to understand your customers’ needs, identify areas for improvement and reduce wasted resources.
- Continuous improvement – using non-conformity reporting and trend analysis, you can spot areas for improvement and stay ahead of the competition.
Benefits of ISO 9001 for your customers:
- Improved quality of service – this also comes with the benefit of increased on-time delivery
- Reduced need for returns – because issues are identified and resolved quicker, often without the customer knowi
- Assurance of service – certification acts as proof that the organization provide consistent, reliable and fit for purpose solutions
- Improved experience – improving the relationship between customers/stakeholders and the organization will create a better customer experience and increase the chances of the customer returning again in the future.
